The Service WHEEL™

Course Overview

Ensuring your internal and external customers are having positive experiences with each other is crucial for the success of your business. The Service Wheel is designed to provide participants with the skills to deliver outstanding customer services, handle difficult conversations and understand the importance of internal and external customers to business outcomes.

Key Benefits:

Strengthen your understanding of customer service
Learn to close the gap between customer expectations and perceived experience of service
Manage difficult conversations and Improve relationships
Develop listening and questioning skills to better understand expectations of both, internal and external customers
Identify the real problem, needs and requirements to develop solutions in form of new processes and systems
Manage stress while dealing with internal and external stake holders
Identify warning signs and prevent or minimize conflicts and situations before they even start
Leverage emotional intelligence and psychological tools to enhance customer service
Increase clarity and conciseness of communications internally and externally