Overview
In our daily lives and at work, we are constantly interacting with others. Whether these interactions happen face-to-face, over the phone, or through email or text, the way we treat others and how we communicate with them makes an impact—for better or worse. So, what are the skills required to conduct effective managerial interactions day-to-day that keep the team goal-driven, on their toes, and motivated?
The course aims at equipping managers with the essential tools to have 4 core conversations with their teams.
- Meaningful Goal Setting
- Navigating Difficult Talks
- Course Correction
- Validation and Appreciation
Program Outcome
After attending the session, participants will be able to:
Ability to facilitate meaningful goal-setting sessions that align individual and team objectives with the broader organizational strategy, ensuring clarity, relevance, and motivation towards achieving targets.
Proficiency in navigating difficult conversations, conflict, and challenges within the team dynamics, fostering a positive and respectful environment conducive to problem-solving and team cohesion.
Mastery in providing validation and appreciation, leveraging effective communication techniques to acknowledge achievements, provide constructive feedback, and motivate team members, fostering a culture of continuous improvement and high performance.
Program Outline
- Ice-breaking activity to build rapport
- Welcome and Introduction
- Understanding Career Growth and Motivation
- Diagnosing Communication Issues
- Core Conversation 1: Setting Meaningful Goals
- MBIT Personality Type Assessment
- Interactive group activity to identify employee aspirations
- Setting Clear Expectations
- Career Development Planning
- Core Conversation 2: Navigating Difficult Conversations
- Role-play exercises for handling difficult conversations using questioning techniques
- Motivation Techniques
- Active Listening and Feedback
- Core Conversation 3: Course Correction
- 4 ways to give nudge and give feedback
- Core Conversation 4: Validation, Appreciation, and Acknowledgment
- Team-building games to foster trust
- Building Trust and Rapport
- Effective Communication Strategies
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Whether you’re looking for more information or you’re ready to start learning and transformation, we’re ready to help.