The Communication Gambit

The Communication Gambit!

By Meena Valli Mohammed, Training Consultant – Learning Minds

We have been victims of a deep divide and brain washed into thinking that though communication is important, it’s not a front runner, other areas have higher importance. So,master the art of communication it has many benefits and a good communicator is usually successful,but even if you are mediocre it will not ruin your chances of being on top of the game, and as such we moved on unfazed.

So, each opportunity that was accorded to us by way of self-development inhoning our written, verbal, listening, or visual communication skills, we attended session, workshops, seminars etc. but rarely took them seriously, except for rare few who aspired to excel in their careers and understood the long-term consequences.

Life was moving at a break neck pace, the rat race encroached upon work life balance and we procrastinated telling ourselves there is still time to balance things and that I will do something about it tomorrow!  But what that TOMORROW brought with it was totally unexpected, the year 2020 was chaotic to say the least, the global pandemic of COVID-19 had engulfed everyone on its path. The virus was touring from country to country without any visa regulations or needing to by any air, train or vessel ticket. The acceptance of the new-normal took a while for all, and global businesses are still adjusting to it, and the variant which has now emerged.

Now you must be wondering what has the pandemic got to do with communication, hold on to that thought as we will now divulge into the ramifications of this pandemic on communication skills. The work-scape took a one eighty turn and our world went topsy-turvy. All businesses now relied upon efficiency, accuracy, reliability and coherence in how we COMMUNICATED.

Work from home began,westarted setting goals and objectives, tasks to be undertaken etc. What do you think was at play here?  Setting objectives, establishing goals, distributing tasks, first we needed to write them down, so good written communication was crucial. Moving on, we needed to clarify certain questions relating to the goals and tasks, keeping the teams motivated, praising them, so what didwe now need?  Yes, we needed to be able to express ourselves verbally.  Projections, graphs, and dashboards had to bedeveloped, here comes visual communication. We are now on Zoom, WebEx or Microsoft Teams, multiple skills came into play, our non-verbal communication came into focus, accurate paralanguage display, whatever you are saying verbally to match the body language being projected. It was a lot of hard work, areas that we never imagined became pivotal to our survival and success.Our inner core was now exposed, we had to communicate using all five skills in order to work efficiently. Normative guardrails tenet that, COMMUNICATION is the WINNER. The deep divide is now out of the window, the new reality is that we all come to a standstill if we cannot communicate to the right audience, at the right time, in the right pitch, and with the right language skills.

We all indulge in some degree of intrinsic communication, basically self-talk, we do this in order to feel confident, or make a decision, change our way of thinking. Basically, we take the role of the sales person who goes by the motto that “if I can sell it to myself, I can sell it to anyone”.  We sell ourselves bad habits as good or praise ourselves for something for self-motivation. We indulge in extrinsic communication to impress others, or to shine and be praised by team members or supervisors. Whatever our reason for intrinsic or extrinsic communication, at the end of the day it drives our behavior, we strive to do better, to excel, to be self-sufficient and to master the art of communication and achieve milestone after milestone with our written, verbal, visual and listening skills. Both intrinsic and extrinsic communication plays a significant role in learning, drives our behavior, inculcates genuine interest and influence in our self-development.

Basically, our Verbal, Nonverbal, Written, Visual and Listening skills serves as five major areas of concentration to inform, express, imagine, influence and meet social norms and expectations. We need all five communication domains to achieve our end result of conveying our message to get results that we want. Its about time we took communication seriously, after all it has been proven that crystal ball glazing does not bring results, communication does. Stay tuned and keep your communication channels open.