Muzna is an experienced and adaptive facilitator with over 8 years of expertise in delivering impactful soft skills training.

As an ABNLP Certified NLP Practitioner, specializing in areas such as People Management, Teamwork and Collaboration, Business Communication, Emotional Intelligence, Workplace Sensitization, and more, Muzna has successfully facilitated and trained over 4000 employees across diverse sectors, including Utility, Automobile, IT, Supply Chain, Healthcare, Textile, FMCG, and Pharma.

In her prior position at KE, she served as a pivotal catalyst for change during the cultural transformation within the Customer Service department, earning recognition and popularity among frontline staff where she spearheaded learning interventions around communication skills, team building, customer centricity, and workplace sensitization.

With a deep understanding of Learning and Organizational Development (L&OD) and Quality Assurance and Training (QAST), she effectively aligns training initiatives with business objectives.