Essential Supervisory Skills

Course Overview

Stepping up to a supervisory role requires a change of mindset. It will be difficult to succeed as a supervisor if the person keeps seeing things from a “powerless” perspective. One must learn how to responsibly utilize the given power of leadership and management to produce results or direct action. An employee who suddenly finds himself/herself in-charge will find that the relationship with people have changed and the ways to get things done have also changed. Supervisory responsibility can be quite an unfamiliar territory to the uninitiated. As with any other skills, success requires familiarizing with the tools of the trade and developing the necessary ability to use these tools to effectively carry out plans and deliver results.

• Shift mindset from worker to leader
• Describe the process in building teamwork
• Identify the basics of delegation, motivation and performance management
• Use communication as an important supervisory tool