Emotional Intelligence

Course Overview

Emotional Intelligence (EQ) is the ability to identify and manage your own emotions and the emotion of others and is a key component of business success. Participants will learn how to utilize emotional intelligence to maximize their effectiveness in the work environment.

Management Development Program

Participants will be able to

  • Understand EQ and its impact on work and business relationships
  • Identify their own emotions and responses and understand how to manage them effectively
  • Apply techniques to maintain personal equilibrium and resilience in high-pressured situations
  • Recognize and understand the emotional behavior of clients and colleagues and apply EQ knowledge to manage relationships
  • Optimize empathetic work skills

Love to talk about learning? so do we...