Creating Superior Service Culture

Course Overview

Creating Superior Service Culture will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. This energizing and entertaining program highlights the key principles that everyone in every company and organization must apply now to deliver quality service. Packed with true stories, powerful examples and colorful illustrations, this program will inspire you, educate your colleagues and motivate your service team.

Executive Coaching

Participants will be able to

  • Exceed their customers’ expectations
  • Stand out with excellent service mindset
  • Climb the stairs to Unbelievable! levels of service
  • Manage their customer’s expectations
  • Appreciate the value of customer complaints
  • Bounce Back! with effective service recovery
  • Shift away from blame and shame to taking personal responsibility
  • See the World from customers’ point of view

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